State Farm® Insurance Agent Rain Guo

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Emely B

November 27, 2023

5 out of 5

"Michelle did a wonderful job helping me out! She took her time to fully layout my insurance plan and answered all my questions."

Sf83

November 10, 2023

1 out of 5

"I've been wanting to change my local office from Rain to the office in college point Blvd for a long time but haven't had the time. The 1 time I visited this office they treated me like if I was bothering them. Customer service was poorly executed on my 1st visit. The 2nd time I called to ask about a letter I recieved about spousal insurance being added to my account the lady was getting an attitude because I didn't understand it. Like she was scolding me for asking questions because I wanted to know how much extra this would cost me. There will be no 3rd time with me, they struck out with me. I will be doing what i've been wanting to do since the 1st time i visited them and that is to call customer service and ask for a transfer of office to the college point near 14th avenue location. They seem to give more attention to customer's who are asian. If your not Asian good luck with customer service."

Natalie Li

November 2, 2023

1 out of 5

"very bad service !"

Debby Lin

October 31, 2023

5 out of 5

"Maggie is pretty awesome. always call and texted to remind me of payment due dates. courteous and swift service. Get things done in the phone in few minutes. I'm really happy with the service this State Farm office provides with a special shout-out to Maggie, you rock!"

MING CHU LIN

October 26, 2023

1 out of 5

"大部分人的服務都很好，唯一美中不足的是接電話的王小姐態度非常差勁，是這間公司的損失，她絕對是負評價的最佳代表人"

Tina Ou

October 1, 2023

1 out of 5

"On 09/07/2023, I received a call from Maggie and it was the worst experience ever. The authenticity of this review could be verified via the recorded call. Maggie spoke Mandarin throughout the call and it literally was her scolding me in regard to my late payment. First of all, I apologize I did not realize my insurance was due since I got my car in November. However, there are nicer ways to speak with your client in regard to late payments, not "do you not know your insurance is due? what are you going to do about it?". I have always had great experience with Rain while handling my insurance policies and that is why my family all decided to be clients here, but if this is how customer service is going to be done to clients, I will reconsider for next term. People forget and there was no need to scold clients at any given circumstance if I was being polite during the call."

Jamie Lee

September 21, 2023

5 out of 5

"She's the best!!!"

Dai Annie

September 21, 2023

5 out of 5

"今天需要一份保险复印件，打电话去询问Maggie wang 小姐姐非常亲切耐心给予我帮助，非常感谢！"

sophie wang

September 13, 2023

5 out of 5

"Mr. Xin Ma was very helpful and kind to help us! 马先生以最专业为知识和耐心的服务进行了保险业务的调整！为我们客户节约了不少钱！感谢🙏"

Taniesha Watson

September 12, 2023

5 out of 5

"Great customer service"

Jonathan Seabrook

August 25, 2023

5 out of 5

"Michelle was awesome today, was able to help me quickly when it came to re-certifying a discount on my policy. Thank you!"

Ming Zhang

August 16, 2023

5 out of 5

"你们的服务让我感到很愉快，谢谢！"

Jeannie Huang

August 3, 2023

5 out of 5

"Great service"

QING Z

July 24, 2023

5 out of 5

"Had a wonderful experience and I would highly recommend Rain Guo's team to others. Michelle was incredibly welcoming, knowledgeable and helpful."

Amber Zishan Liu

July 22, 2023

5 out of 5

"It’s always a pleasure talking to agents from this office. Very responsive, reliable and always professional. Big thank you to Michelle Ge, who helped me with my replacement auto policy, I got the stuff that I need within 10 minutes. You’re the best!"

Mouad Ait m'hamed

July 8, 2023

5 out of 5

"I recommend this agency for anybody looking to do any kind of insurance auto home .. best service"

Alex Chung

June 29, 2023

5 out of 5

"Michelle was very helpful and responsive in updating my policy. Appreciate the quick turnaround!"

xing xia

June 20, 2023

5 out of 5

"Michelle Ge"

Aiesha Thomas

June 15, 2023

5 out of 5

"I have no problem speaking with Michelle as she explains what she needs from me. No problem at all!"

HwahJai Tang

June 8, 2023

5 out of 5

"Good nice service"

Pei zou

May 31, 2023

5 out of 5

"Michelle ge was great 👍"

陈杉

May 12, 2023

5 out of 5

"服务态度很好"

Sam Chen

May 4, 2023

5 out of 5

"Rain Guo and her team were great! Max was able to help me sort out the new insurance for my car and work on my address change. Very quick and friendly service."

马迎晨

April 28, 2023

5 out of 5

"Thank you for your good service , Michelle Ge.Very excellent!!"

Austin Z

April 19, 2023

5 out of 5

"One of the best, and it’s because of the people who work here. Simon thank you for all you do🙏🏻"

What our customers say about us...

Emely B

November 27, 2023

5 out of 5

"Michelle did a wonderful job helping me out! She took her time to fully layout my insurance plan and answered all my questions."

Sf83

November 10, 2023

1 out of 5

"I've been wanting to change my local office from Rain to the office in college point Blvd for a long time but haven't had the time. The 1 time I visited this office they treated me like if I was bothering them. Customer service was poorly executed on my 1st visit. The 2nd time I called to ask about a letter I recieved about spousal insurance being added to my account the lady was getting an attitude because I didn't understand it. Like she was scolding me for asking questions because I wanted to know how much extra this would cost me. There will be no 3rd time with me, they struck out with me. I will be doing what i've been wanting to do since the 1st time i visited them and that is to call customer service and ask for a transfer of office to the college point near 14th avenue location. They seem to give more attention to customer's who are asian. If your not Asian good luck with customer service."

Natalie Li

November 2, 2023

1 out of 5

"very bad service !"

Debby Lin

October 31, 2023

5 out of 5

"Maggie is pretty awesome. always call and texted to remind me of payment due dates. courteous and swift service. Get things done in the phone in few minutes. I'm really happy with the service this State Farm office provides with a special shout-out to Maggie, you rock!"

MING CHU LIN

October 26, 2023

1 out of 5

"大部分人的服務都很好，唯一美中不足的是接電話的王小姐態度非常差勁，是這間公司的損失，她絕對是負評價的最佳代表人"

Tina Ou

October 1, 2023

1 out of 5

"On 09/07/2023, I received a call from Maggie and it was the worst experience ever. The authenticity of this review could be verified via the recorded call. Maggie spoke Mandarin throughout the call and it literally was her scolding me in regard to my late payment. First of all, I apologize I did not realize my insurance was due since I got my car in November. However, there are nicer ways to speak with your client in regard to late payments, not "do you not know your insurance is due? what are you going to do about it?". I have always had great experience with Rain while handling my insurance policies and that is why my family all decided to be clients here, but if this is how customer service is going to be done to clients, I will reconsider for next term. People forget and there was no need to scold clients at any given circumstance if I was being polite during the call."

Jamie Lee

September 21, 2023

5 out of 5

"She's the best!!!"

Dai Annie

September 21, 2023

5 out of 5

"今天需要一份保险复印件，打电话去询问Maggie wang 小姐姐非常亲切耐心给予我帮助，非常感谢！"

sophie wang

September 13, 2023

5 out of 5

"Mr. Xin Ma was very helpful and kind to help us! 马先生以最专业为知识和耐心的服务进行了保险业务的调整！为我们客户节约了不少钱！感谢🙏"

Taniesha Watson

September 12, 2023

5 out of 5

"Great customer service"

Jonathan Seabrook

August 25, 2023

5 out of 5

"Michelle was awesome today, was able to help me quickly when it came to re-certifying a discount on my policy. Thank you!"

Ming Zhang

August 16, 2023

5 out of 5

"你们的服务让我感到很愉快，谢谢！"

Jeannie Huang

August 3, 2023

5 out of 5

"Great service"

QING Z

July 24, 2023

5 out of 5

"Had a wonderful experience and I would highly recommend Rain Guo's team to others. Michelle was incredibly welcoming, knowledgeable and helpful."

Amber Zishan Liu

July 22, 2023

5 out of 5

"It’s always a pleasure talking to agents from this office. Very responsive, reliable and always professional. Big thank you to Michelle Ge, who helped me with my replacement auto policy, I got the stuff that I need within 10 minutes. You’re the best!"

Mouad Ait m'hamed

July 8, 2023

5 out of 5

"I recommend this agency for anybody looking to do any kind of insurance auto home .. best service"

Alex Chung

June 29, 2023

5 out of 5

"Michelle was very helpful and responsive in updating my policy. Appreciate the quick turnaround!"

xing xia

June 20, 2023

5 out of 5

"Michelle Ge"

Aiesha Thomas

June 15, 2023

5 out of 5

"I have no problem speaking with Michelle as she explains what she needs from me. No problem at all!"

HwahJai Tang

June 8, 2023

5 out of 5

"Good nice service"

Pei zou

May 31, 2023

5 out of 5

"Michelle ge was great 👍"

陈杉

May 12, 2023

5 out of 5

"服务态度很好"

Sam Chen

May 4, 2023

5 out of 5

"Rain Guo and her team were great! Max was able to help me sort out the new insurance for my car and work on my address change. Very quick and friendly service."

马迎晨

April 28, 2023

5 out of 5

"Thank you for your good service , Michelle Ge.Very excellent!!"

Austin Z

April 19, 2023

5 out of 5

"One of the best, and it’s because of the people who work here. Simon thank you for all you do🙏🏻"